1. Introduction & Merchant Identity
Welcome to Sengaanthal (செங்காந்தள்). These Terms and Conditions (“Terms”) govern all interactions, product purchases, rental bookings, and service requests placed through our website (https://senganthal-shop.web.app and https://www.senganthal.shop).
Sengaanthal is an artisanal boutique studio located at Ground Floor, Innovation Technology Park, KSRCT, Tiruchengodu - 637215, Tamil Nadu, India. By accessing our platform, placing an order, or confirming a rental booking, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our related customer policies.
2. Orders & Product Descriptions
Handcrafted & Seasonal Variations: All gift hampers, floral bouquets, and bespoke curations are prepared by hand using carefully chosen elements. Product imagery displayed on our storefront is illustrative; actual products may exhibit natural botanical differences, packaging variations, or seasonal adjustments in floral stems and ribbons while maintaining equivalent aesthetic quality and value.
Customer Pre-Payment Review: Customers are required to review all order details—including product descriptions, contents, quantities, selected variants, prices, delivery or pickup options, recipient addresses, and expected fulfilment dates—prior to completing payment.
Order Acceptance: All orders are subject to product and fresh botanical availability, valid payment capture, and formal acceptance by Sengaanthal. We reserve the right to decline or cancel an order if materials are unavailable, if a pricing error occurred, or if delivery to the requested destination cannot be serviced safely.
Fulfillment Commitments: Sengaanthal does not promise or guarantee dispatch or delivery dates unless supported and confirmed by our configured fulfillment slots (such as scheduled KSR campus handover or studio pickup slots).
3. Pricing & Payment
Transparent Pricing in INR: All prices and applicable charges are quoted and collected in Indian Rupees (INR / ₹). The full price breakdown—including item price, delivery fees, and any optional packaging upgrades—is itemized and displayed before the customer initiates payment. No undisclosed charges are added at the final step.
Payment Processing via Razorpay: Online transactions are processed securely through payment methods currently enabled in Sengaanthal’s verified Razorpay merchant account, including UPI (Google Pay, PhonePe, Paytm, BHIM), debit cards, credit cards, and net banking.
Cash on Delivery (COD) / Store Pickup Payment: Cash on delivery or payment at the studio counter is available only for order types and products where it is explicitly enabled.
Authoritative Payment Verification: An order is not deemed confirmed or paid merely on account of a browser callback or notification. Formal confirmation and sales bill generation depend strictly on trusted, server-side signature verification and captured gateway status.
4. Order Cancellation & Refund Policy
“Orders are prepared or arranged specifically for customers. Once an order has been accepted and preparation or fulfilment has begun, cancellation and change-of-mind refund requests may not be accepted. Please review your order carefully before completing payment.
Except where a refund, replacement, cancellation or other remedy is required by applicable law or expressly approved under Sengaanthal’s policy, payments for customer-cancelled orders are non-refundable.
This policy does not remove any rights or remedies that cannot legally be excluded. If an order is not delivered, is materially different from its description, arrives damaged or defective, or a payment is duplicated or incorrectly collected, please contact Sengaanthal with your order reference and supporting details so the matter can be investigated and an appropriate remedy provided.”
For detailed steps on reporting defective items or non-delivery, please consult our full Refund and Cancellation Policy.
5. Failed, Pending & Duplicate Payments
Failed Checkout: A failed checkout attempt or temporary browser dismissal does not automatically indicate that funds were debited. If money was deducted from your bank account during a failed or aborted transaction, the banking system typically reverses the authorization automatically within 3 to 5 banking days.
Pending Payments & Debit Investigation: A pending payment status must be reconciled against the authoritative Razorpay gateway status. If your account shows a debit but your order remains unpaid, please contact our support team with your order reference, gateway transaction reference, and date. We will investigate the transaction and reconcile the gateway record before requesting another payment.
Duplicate Collections: Any confirmed duplicate debit for the same order will be promptly investigated and refunded through the payment gateway back to the original funding source.
6. Delivery, Campus Handover & Store Pickup
We offer fulfillment methods that are configured and active in our system:
- KSR Campus Handover: Scheduled local handovers at designated venues within KSR Campus during selected morning or evening slots.
- Studio Store Pickup: Direct pickup from our studio at Ground Floor, Innovation Technology Park, KSRCT during studio hours (08:00 AM – 09:00 PM).
- Direct Dispatch: Local delivery to recipient addresses within verified delivery boundaries.
Customer Responsibilities: Customers must provide complete and accurate recipient details, delivery addresses, and contact phone numbers. The recipient must be available during the selected slot. If fulfillment cannot be completed due to incorrect details provided by the customer or recipient unavailability, redelivery may incur additional handling fees.
7. Rental-Specific Terms
For floral bouquet rentals, celebration props, and event styling items:
- Minimum Duration & Rates: All rentals require a minimum duration of four (4) hours. Configured fixed rates apply for half-day (up to 4 hours) and full-day (up to 8 hours) durations.
- Reservation & Shared Inventory: Rental availability is not guaranteed until our trusted backend atomically reserves the requested item and confirms the booking.
- Handover & Return Deadlines: The customer must collect/receive and return the rental items strictly within the agreed booking window.
- Condition Checks & Security Deposits: Rental items undergo joint physical inspection at handover and return. Security deposits are applied only if explicitly configured for that product, and are refunded after successful inspection. Customers are responsible for loss, missing parts, or physical damage beyond ordinary wear and tear, strictly in accordance with disclosed replacement rates.
See our complete Rental Terms for full details on booking rules and return conditions.
8. Governing Law & Dispute Resolution
These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of India. Any legal dispute, action, or proceeding shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over Tiruchengodu, Namakkal District, Tamil Nadu, India, subject to mandatory consumer protection laws that cannot be lawfully waived.